Experience

Work Experience

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2024 - Present

CUSTOMER EXPERIENCE ASSOCIATE

TD CANADA TRUST

331 Powder Dr,

Fort McMurray, AB

Canada

T9K 0M3

As a Customer Experience Associate at TD Bank, I have processed financial transactions and mainly sold Credit Instruments offered by TD Bank as per standardized operating procedures (EG: The Sale of Credit Cards, Credit Limit Increases, Unsecured Lines of Credit, Overdraft Protection and Unsecured Loans to both Personal and Business account holders.), with an Individual Performance/Growth rating in October 2024 of 374% compared to that of my peers, who ranked from 119% on the low end, to 187% on the high end in the same period. I am dedicated to building strong relationships with our customers and making sure they feel valued and appreciated every time they visit our branch.

2019 - 2022

General Manager

HAVILAH’S FOODS CO. LTD

Scarborough, Trinidad & Tobago

As the General Manager at Havilah's Foods Co. Ltd, I hired and supervised the training of team members in accordance with practices that aligned with the company's goals and values. My responsibilities also included sourcing and collaborating with new suppliers, crisis management, and overseeing the day to day operations at the restaurant.

2015 - 2018

Data Analyst

HAVILAH’S FOODS CO. LTD

Scarborough, Trinidad & Tobago

Aside from having the opportunity to redesign the company logo, my main responsibilities were centered around assisting management with both adjusting product focus, and maximizing sales through assessing customer buying patterns.

2012 - 2014

Operational Support Systems Application & Data Specialist

Telecommunications Services of Trinidad & Tobago (T.S.T.T.)

Port Of Spain, Trinidad & Tobago

I developed a method of blocking non-paying Telecommuications customers from accessing broadband internet

I designed the Automated Data Verification Process; a system created to provide a succinct method for verifying customer data-accuracy using raw data from a plethora of legacy systems.

Executed Unit & Integration Testing on product modules.

Delivered front-end and back-end support for applications such as ConceptWave, Network Engineer, Granite, I.A.S. and the Telecom Operations Content Pack from IBM within TSTT’s 4G architecture.

I worked closely with various teams; (Inventory Management, Business Support Systems, Quality Assurance and Model Org. to successfully achieve TSTT Objectives.

2008 - 2011

PEOPLE/EQUIPMENT MOVER (STUDENT SUMMER JOB)|

INTERTEK T&T PETROLEUM, FUEL AND CHEMICAL SERVICES

Union Park Rd, San Fernando, Trinidad and Tobago

Collect and Transport light petrochemical testing equipment or staff from/to Company designated locations in a safe and timely manner, in compliance with all traffic laws and applicable Company policies and procedures

Verify petrochemical tool quantity and quality received and discharged at Company designated locations as per Company's procedures.

Ensure that all documentation associated with the collection and delivery of petrochemical testing equipment is completed accurately and in a timely manner and forwarded to the required administrative function for processing.

Maintain the assigned vehicle to a high standard of cleanliness as a mobile advertisement of the standard of service available from the Company.

Comply with and supporting the Company’s Health, Safety and Environmental Policies, Procedures and Programs and any other applicable legislation and standards.

Education

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2024

~ INTERMEDIATE FIRST AID

LEVEL C - CPR/ AED

(28 January, 2024)

St. John Ambulance

Fort McMurray, Alberta CA

I understand the critical importance of workplace safety. Consequently I am trained in Cardiopulmonary Resuscitation and the use of Automated external defibrillators in saving lives. Moreover with skills in Level C- CPR, I am trained to perform both One and Two rescuer CPR. This also includes proficiently handling choking maneuvers for adult, child and infant casualties.

2024

~ H2S & SO2 (with Proctoring)

~ Fall Protection (with Proctoring)

~ Confined Space Entry

(with Proctoring)

By acquiring these essential skills, I have not only invested in my own safety, but also in the safety of my colleagues and fellow workers. These courses have equipped me with the expertise to properly handle emergency situations, work in confined spaces, prevent hazards at height, and manage myself when in potentially dangerous scenarios involving fatigue when driving or hazardous gases. I am committed to creating a safe and secure work environment, and these courses bring me closer to achieving that goal.

~ TRANSPORTATION OF

DANGEROUS GOODS

(with Proctoring)

~ WHMIS (GHS) 2015 (with Proctoring)

~ FATIGUE MANAGEMENT FOR

DRIVERS AND SUPERVISORS

(with Proctoring)

ABCS Safety Training Inc.

Fort McMurray, Alberta CA

2023 & 2024

~ Common Safety

Orientation ( C.S.O.)

~Wood Buffalo Wildlife

Awareness

~Bear Awareness

~Silica Awareness

During these online Courses intended for workers in the Oil & Gas industry, I gained a solid foundation in consistent safety communication, messaging and wilderness awareness in the arboreal forests of Wood Buffalo; crucially salient to engaging in safe work practices on-site.

Energy Safety Canada

Fort McMurray, Alberta CA

2023

CERTIFICATE IN PYTHON

CERTIFICATE IN JAVASCRIPT

CERTIFICATE IN WEB DEVELOPMENT

SoloLearn

California, USA

During these programming courses, I learned the core principles and syntax of the both programming languages. I gained hands-on experience in coding with them, working with variables, data structures, loops, conditional statements, and functions. Additionally, I discovered how to manipulate strings, handle files, and leverage libraries and modules to expand functionality. These courses provided a solid foundation in both Python & JavaScript, enabling me to begin developing simple yet powerful programs using both languages.

2006 - 2011

Bachelor of Science in Computer Science

(Software Systems Emphasis)

Andrews University

Michigan, USA

During my pursuit of a B.S in Computer Science, I gained a comprehensive understanding of fundamental concepts and principles in computer science. I developed a strong foundation in programming languages, data structures, algorithms, and software development methodologies. I learned to design and implement efficient algorithms, analyze and solve computational problems, and effectively communicate technical ideas. Additionally, my coursework covered various areas such as computer networks, databases, artificial intelligence, and web development. Overall, I cultivated a diverse skill set and a deep understanding of the theories and practices that underpin the field of computer science.